Privacy Policy

Duroscope Testing Laboratory LLC (“Duroscope,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, submit an inquiry, request our services, or otherwise interact with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with our website or contact us.

This information may include:

Full name
Company name
Email address
Telephone or mobile number
Address or project location
Information about your project or testing requirements
Information submitted through contact or inquiry forms
Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, pages visited, referring website, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and requests
Provide information about our testing and inspection services
Prepare quotations and proposals
Schedule testing, inspections, or consultations
Communicate with clients and prospective clients
Deliver and manage our services
Improve our website, services, and customer experience
Maintain website security and prevent unauthorized activity
Comply with applicable legal and regulatory requirements
Maintain business and service records
Contact you regarding your inquiry or service request

We will use personal information only for legitimate and relevant purposes and in accordance with applicable laws.

3. Legal Basis for Processing

Where applicable, we process personal information based on one or more lawful grounds, including:

Your consent
The need to respond to your request or provide requested services
The performance of contractual or pre-contractual obligations
Compliance with legal or regulatory obligations
Legitimate business purposes, where permitted by applicable law

Where processing is based on consent, you may withdraw your consent subject to applicable legal requirements. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. The UAE Personal Data Protection Law expressly addresses consent and withdrawal of consent.

4. Contact Forms and Inquiries

If you submit information through a contact form, inquiry form, quotation request, or other communication channel on our website, we may use the information provided to respond to your request.

We do not use information submitted through our forms for unrelated purposes unless permitted by applicable law or you have provided the appropriate consent.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance the user experience.

Cookies may be used for purposes such as:

Website functionality
Website analytics
Performance monitoring
Security
Remembering user preferences

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

If third-party analytics, advertising, or other tracking technologies are used on the website, the applicable third-party provider’s privacy practices may also apply.

6. Third-Party Services

Our website may use third-party services to support website functionality, analytics, communications, security, hosting, maps, forms, or other services.

These third parties may process information according to their own privacy policies and applicable agreements.

Where appropriate, we take reasonable steps to ensure that third-party service providers handle personal information in accordance with applicable privacy and security requirements.

7. Sharing of Personal Information

We do not sell or rent your personal information.

We may share personal information where reasonably necessary with:

Service providers working on our behalf
Website hosting and technology providers
Professional advisers
Business partners where necessary to provide requested services
Government authorities or regulatory bodies where legally required
Law enforcement or other authorized parties where required by applicable law

We only seek to share information that is reasonably necessary for the relevant purpose.

8. Data Security

We take appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or other unauthorized processing.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable measures to protect information, we cannot guarantee absolute security.

The UAE Personal Data Protection Law requires appropriate technical and organizational measures to protect personal data and preserve its confidentiality and privacy.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations, and enforce our agreements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Your Privacy Rights

Subject to applicable laws and any relevant exceptions, you may have rights regarding your personal information, including the right to:

Request information about the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Request restriction of certain processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Request access to or transfer of your information where applicable

Requests relating to your personal information may be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests.

11. International Data Transfers

Some of our service providers or technology partners may process information outside the United Arab Emirates.

Where personal information is transferred across borders, we will take reasonable steps to ensure that such transfers are conducted in accordance with applicable data protection requirements.

12. Children’s Privacy

Our website and services are intended primarily for businesses, professionals, organizations, and other adult users.

We do not knowingly collect personal information from children for purposes unrelated to our services.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

Any updated version will be published on this page with the revised “Last Updated” date.

We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or have concerns regarding the handling of your personal information, please contact us.

Duroscope Testing Laboratory LLC

16. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws and regulations of the United Arab Emirates and, where applicable, the Emirate of Dubai.

Nothing in this Privacy Policy limits any rights or protections available to individuals under applicable data protection laws.